Refund Policy

1. General Refund Policy

All sales are final. Due to the instant access nature of our digital continuing education courses and the requirements for CE reporting to the your state real estate commission, we cannot offer refunds except in the limited circumstances outlined below.

By purchasing a course, you acknowledge that you understand this policy and agree that refunds will only be issued in accordance with the specific conditions stated herein.

2. Viston Pro Subscription Refunds

Viston Pro is a monthly subscription priced at $19.00/month with a 14-day free trial. The following refund terms apply specifically to Viston Pro subscriptions:

• Free trial period. No charge is applied during the 14-day trial. If you cancel before the trial ends, you will never be charged. No refund is necessary because no payment was taken.
• Charge after trial. At the end of your 14-day trial, your stored card is automatically charged $19.00. This charge is for the upcoming month of access. If you did not intend to continue, you may request a refund of this first post-trial charge within 7 days of the charge date, provided you cancel your subscription at the time of the request. Approved refunds will be processed to your original payment method within 7–10 business days.
• Subsequent monthly charges. After the first post-trial charge, monthly charges are non-refundable. You can cancel at any time to stop future charges, but charges that have already processed will not be refunded except where required by law.
• Cancel anytime. You can cancel your subscription at any time through the Billing & Plan page in Viston or through the Stripe billing portal. Cancellation stops all future charges. Your access continues until the end of the current billing period.
• Failed payments. If a recurring charge is declined, Stripe will retry the charge automatically. If all retries fail, your subscription is canceled and your access is gated at the end of the current billing period. You are not entitled to a refund for a failed charge, but no further charges will be attempted after cancellation.

To request a refund of your first post-trial charge, email vistontraining@gmail.com within 7 days of the charge with your account email and the charge date.

3. Eligible Refund Circumstances (Courses)

Refunds will only be considered in the following situations:

4. Non-Refundable Situations (Courses)

Refunds will NOT be issued in the following circumstances:

• Incomplete Courses: If you started a course but did not complete it, no refund will be provided.
• Incorrect Course Selection: If you purchased the wrong course type (DCE vs. ECE) or selected a course that doesn't meet your needs, refunds will not be issued. Please review course descriptions carefully before purchasing.
• Change of Mind: If you simply change your mind after purchasing or starting a course, no refund will be provided.
• Failed Exams: If you fail a quiz or final exam, you may retake it according to course rules, but this does not qualify for a refund.
• After 7 Days: No refund requests will be considered more than 7 days after the date of purchase.
• Bundle Purchases: Course bundles are not eligible for partial refunds. If you complete any course in a bundle, the entire bundle purchase is final.

5. Refund Request Process

To request a refund under the eligible circumstances outlined above:

1. Submit a Request Within 7 Days: Email vistontraining@gmail.com within 7 days of your purchase date with:
   • Your full name and email address used for purchase
   • Order number or transaction ID
   • Course name and purchase date
   • Detailed explanation of why you're requesting a refund
2. Review Process: Our team will review your request and may ask for additional information or documentation to verify your claim.
3. Decision Timeline: You will receive a response regarding your refund request within 5-7 business days.
4. Refund Processing: If approved, refunds will be processed to the original payment method within 7-10 business days.

6. Course Access After Refund

If a refund is approved and processed, your access to the course will be immediately revoked. Any certificates or completion records associated with the refunded course will be invalidated.

7. Bundle and Package Deals

Course bundles are offered at discounted rates and are subject to the same refund policy. However:

• Partial refunds for individual courses within a bundle are not available
• If you access or complete any course in the bundle, the entire bundle purchase becomes final
• Refund requests for bundles are only eligible if no courses have been accessed

8. Technical Support

Before requesting a refund due to technical issues, please contact our support team:

Many technical issues can be quickly resolved through troubleshooting. Our support team will work with you to address browser compatibility, login issues, or other platform concerns.

9. Questions and Disputes

If you have questions about this refund policy or wish to dispute a refund decision, please contact:

10. Policy Updates

VistonPro reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our platform after changes indicates acceptance of the revised policy.